Online Dispute Resolution Platform
Link to OS platform E-mail for customer complaints: messerschmied.pfaffeneder@gmail.com Information on the specific dispute Information according to § 19 paragraph 3 AStG According to § 19 paragraph 3 AStG, if we cannot reach an agreement with the consumer in a dispute, we have the consumer on paper or another permanent data medium (e.g. e-mail) to the responsible office for alternative dispute resolution, hereinafter referred to as AS office , to point out. At the same time, we have to indicate whether we will participate in a procedure. The AS positions planned for us: https://www.ombudsmann.at https:// Verbraucherschlichtung.or.at We are not interested in online dispute resolution in the event of an incident and will not usually take part in this procedure! 9 March 2022 Cutler Pfaffeneder